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Privacy Policy

  • Privacy Policy:

    Flight Mate Pty Ltd ("Flight Mate Pty Ltd") operates FlightMateza and may operate other websites. It is Flight Mate policy to respect your privacy regarding any information we may collect while operating our websites.

    Website Visitors

    Like most website operators, Flight Mate Pty Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Flight Mate purpose in collecting non-personally identifying information is to better understand how Flight Mate visitors use its website. From time to time, Flight Mate Pty Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

    Flight Mate Pty Ltd also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on FlightMateza blogs/sites. Flight Mate Pty Ltd only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

    Gathering of Personally-Identifying Information

    Certain visitors to Flight Mate websites choose to interact with Flight Mate Pty Ltd in ways that require Flight Mate Pty Ltd to gather personally-identifying information. The amount and type of information that Flight Mate Pty Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up at FlightMateza to provide a username and email address. Those who engage in transactions with Flight Mate Pty Ltd are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Flight Mate Pty Ltd collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Flight Mate Pty Ltd. Flight Mate Pty Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

    Aggregated Statistics

    Flight Mate Pty Ltd may collect statistics about the behavior of visitors to its websites. Flight Mate Pty Ltd may display this information publicly or provide it to others. However, Flight Mate Pty Ltd does not disclose personally-identifying information other than as described below.

    Protection of Certain Personally-Identifying Information

    Flight Mate Pty Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Flight Mate behalf or to provide services available at Flight Mate websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Flight Mate websites, you consent to the transfer of such information to them. Flight Mate Pty Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Flight Mate Pty Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Flight Mate Pty Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of Flight Mate Pty Ltd, third parties or the public at large. If you are a registered user of an Flight Mate Pty Ltd website and have supplied your email address, Flight Mate Pty Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Flight Mate Pty Ltd and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Flight Mate Pty Ltd takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

    Cookies

    A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Flight Mate Pty Ltd uses cookies to help Flight Mate Pty Ltd identify and track visitors, their usage of Flight Mate Pty Ltd website, and their website access preferences. Flight Mate Pty Ltd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Flight Mate websites, with the drawback that certain features of Flight Mate websites may not function properly without the aid of cookies.

    Business Transfers

    If Flight Mate Pty Ltd, or substantially all of its assets, were acquired, or in the unlikely event that Flight Mate Pty Ltd goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Flight Mate Pty Ltd may continue to use your personal information as set forth in this policy.

    Ads

    Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Flight Mate Pty Ltd and does not cover the use of cookies by any advertisers.

    Privacy Policy Changes

    Although most changes are likely to be minor, Flight Mate Pty Ltd may change its Privacy Policy from time to time, and in Flight Mate sole discretion. Flight Mate Pty Ltd encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a FlightMateza account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

This Privacy Policy explains how we collect your personal information on our website and further on how we protect such information. You have a choice regarding the use and disclosure of such information. We are dedicated in insuring that the privacy of our customers and anyone who browse our website or interact with us is protected. Please remember that this Privacy Policy applies only to information collected by us directly or through our website.

 

What is Personally Identifiable Information?

Personally identifiable information is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person. This includes information like your real name, email address, mailing address, phone number, credit card number, or other information that you submit to us voluntarily. We will not collect any Personally Identifiable Information from you unless you voluntarily submit such information to us. Therefore, if you do not want us to obtain any Personally Identifiable Information about you, do not voluntarily submit such information to us.

 

Use of Personally Identifiable Information

We at Flight Mate take your privacy seriously and will not share your Personally Identifiable information without your consent. By choosing to use one of the features below, your Personally Identifiable information will be used as follows: Unless you give us permission to do so, Flight Mate will not sell, share, license, trade or rent your Personally Identifiable Information other than as specified under this Privacy Policy. You do not have to provide us with any Personally Identifiable Information to visit or browse our website. However, if you choose to withhold requested information, you may not be able to visit or view all sections of our website. You may also choose to communicate with Flight Mate through email, website, telephone, in writing or through any other form of communication available. Any Personally Identifiable information collected will only be used in accordance with this Privacy Policy.

Automatic Collection of Non-Personally Identifiable Information

When you visit or browse our website, we may also collect information that by itself cannot be used to identify or contact you “Non-Personally Identifiable Information”. Non-Personally Identifiable Information may also include certain anonymous information about the type of browser you use, the server name and IP address through which you access the Internet , the date and time you access our website, the pages you access while on our website, and the Internet address of the website, if any, from which you linked directly to our website. Non-Personally Identifiable Information is used to help us to understand the characteristics of people who visit our website and to improve and market our website in general. In the event that we link any Non-Personally Identifiable Information with Personally Identifiable Information, we will treat such information as Personally Identifiable Information and only use such information in accordance with this Privacy Policy.

Information We Use

Flight Mate may use the Personally Identifiable Information collected through our website or through any other form of communication available for providing services and support to users, improving our website, including tailoring services and support to users. We use the Personally Identifiable Information collected to enable you to make travel reservations and other travel related purchases. When you make a reservation or purchase online or directly with Flight Mate, we will share information about you and your purchase with the applicable travel suppliers. We will only provide the necessary information to ensure that your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit card information to process your Flight, Accommodation, Car Hire, Travel Insurance or any other reservation related to your travel arrangement. We also use the Non-Personally Identifiable Information collected automatically by our servers internally primarily to help us administer and improve our website.

 

Disclosure of Information

We will not disclose any information we gather from you through our website or direct, except as set out in this Privacy Policy or as agreed to by you. Any information collected will be kept strictly confidential and will not be sold, shared, licensed, traded, rented, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not specifically consented to.

Affiliates

We may disclose Personally Identifiable Information about you to our Affiliates. For the purpose of this Privacy Policy, “Affiliates” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Flight Mate, whether by ownership or otherwise. Any information relating to you that we provide to our Affiliates will be treated by those Affiliates in accordance with this Privacy Policy.

We may also disclose your Personally Identifiable Information if we believe in good faith that we are required to do so in order to comply with any applicable statute, regulation, rule or law as requested by court of  law . We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that providing such information is necessary to identify, contact or bring legal action against a third party who may be violating our terms & conditions or to protect the safety and security of our users, website or general public.

Email Communications

We want to make the experience for you as easy as possible when visiting our website. One of the ways that we do this is with communication through email. We believe our email messages will provide you with useful information about travel-related special offers available through our website. You always have the option to choose not to receive any of our email communications via an unsubscribe link or you can email us on info@flightmateza.co.za for your name to be removed from the mailing list. This way you control the emails that you do and do not wish to receive from us. Flight Mate will only mail to those who have opted-in to be mailed to or those that have transacted with us using our website or directly.

Advertising within email communications

Where Flight Mate and data provider have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content or services. No personally identifiable information is placed into these cookies. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, in hashed, non-human readable form. Additionally, emails we send may contain a bit of code known as a “web beacon.” This code allows us to understand the time and date of when a user has opened an email and when he/she has utilized a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images “off” in their email client settings.

Cookies

Cookies are information stored on your computer. Cookies in some cases are used to track your movement for the sole purpose of remarketing based on your personal search preferences. We also use cookies throughout our site to (a) remember what cities and dates you previously searched for flights, Hotels, Car Hire and any other information, to be able to better offer you a personalized on-site experience, (b) automatically log you into your Flight Mate account (c) tailor certain advertisements to your browser that we think may be of interest to you (d) determine the popularity of certain content on our website. Although you do not have to accept cookies to use our website, you may not be able to use certain resources of our website if you choose not to accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar. We do not disclose any of your Personally Identifiable Information to our advertising partners through the use of cookies.

Third-Party Sites

Flight Mate will not sell any of your personal information, including your name, address, credit card number, shopping or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of Flight Mate. In certain situations, you may link to another site within Flight Mate frame that shows Flight Mate URL. In these cases Flight Mate makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the Flight Mate frame and URL, each site is responsible for its own privacy practices.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement page, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. Please refer back to this Privacy Policy on a regular basis. By using our website, or any of our online products or services, you agree to the terms of this Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy feel free to contact us on 010 312 5059 or send email to info@flightmateza.co.za