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Terms & Conditions

  • Terms of Service:

    The following terms and conditions govern all use of the FlightMateza website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Flight Mate Pty Ltd ("Flight Mate Pty Ltd"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Flight Mate Privacy Policy) and procedures that may be published from time to time on this Site by Flight Mate Pty Ltd (collectively, the "Agreement").

    Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Flight Mate Pty Ltd, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.

    1. Your FlightMateza Account and Site. If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Flight Mate Pty Ltd may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Flight Mate Pty Ltd liability. You must immediately notify Flight Mate Pty Ltd of any unauthorized uses of your blog, your account or any other breaches of security. Flight Mate Pty Ltd will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
    2. Responsibility of Contributors. If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, "Content"), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
      • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
      • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
      • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
      • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
      • the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
      • the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
      • your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
      • your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog's URL or name is not the name of a person other than yourself or company other than your own; and
      • you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Flight Mate Pty Ltd or otherwise.

      By submitting Content to Flight Mate Pty Ltd for inclusion on your Website, you grant Flight Mate Pty Ltd a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Flight Mate Pty Ltd will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

      Without limiting any of those representations or warranties, Flight Mate Pty Ltd has the right (though not the obligation) to, in Flight Mate sole discretion (i) refuse or remove any content that, in Flight Mate reasonable opinion, violates any Flight Mate Pty Ltd policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Flight Mate sole discretion. Flight Mate Pty Ltd will have no obligation to provide a refund of any amounts previously paid.

    3. Payment and Renewal.
      • General Terms.
        By selecting a product or service, you agree to pay Flight Mate Pty Ltd the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
      • Automatic Renewal.
        Unless you notify Flight Mate Pty Ltd before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to Flight Mate Pty Ltd in writing.
    4. Services.
      • Fees; Payment. By signing up for a Services account you agree to pay Flight Mate Pty Ltd the applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established and in advance of using such services. Flight Mate Pty Ltd reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at anytime on thirty (30) days written notice to Flight Mate Pty Ltd.
      • Support. If your service includes access to priority email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Flight Mate Pty Ltd to respond within one business day) concerning the use of the VIP Services. "Priority" means that support takes priority over support for users of the standard or free FlightMateza services. All support will be provided in accordance with Flight Mate Pty Ltd standard services practices, procedures and policies.
    5. Responsibility of Website Visitors. Flight Mate Pty Ltd has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material's content, use or effects. By operating the Website, Flight Mate Pty Ltd does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Flight Mate Pty Ltd disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
    6. Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which FlightMateza links, and that link to FlightMateza. Flight Mate Pty Ltd does not have any control over those non-Flight Mate Pty Ltd websites and webpages, and is not responsible for their contents or their use. By linking to a non-Flight Mate Pty Ltd website or webpage, Flight Mate Pty Ltd does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Flight Mate Pty Ltd disclaims any responsibility for any harm resulting from your use of non-Flight Mate Pty Ltd websites and webpages.
    7. Copyright Infringement and DMCA Policy. As Flight Mate Pty Ltd asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by FlightMateza violates your copyright, you are encouraged to notify Flight Mate Pty Ltd in accordance with Flight Mate Digital Millennium Copyright Act ("DMCA") Policy. Flight Mate Pty Ltd will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Flight Mate Pty Ltd will terminate a visitor's access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Flight Mate Pty Ltd or others. In the case of such termination, Flight Mate Pty Ltd will have no obligation to provide a refund of any amounts previously paid to Flight Mate Pty Ltd.
    8. Intellectual Property. This Agreement does not transfer from Flight Mate Pty Ltd to you any Flight Mate Pty Ltd or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Flight Mate Pty Ltd. Flight Mate Pty Ltd, FlightMateza, the FlightMateza logo, and all other trademarks, service marks, graphics and logos used in connection with FlightMateza, or the Website are trademarks or registered trademarks of Flight Mate Pty Ltd or Flight Mate licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Flight Mate Pty Ltd or third-party trademarks.
    9. Advertisements. Flight Mate Pty Ltd reserves the right to display advertisements on your blog unless you have purchased an ad-free account.
    10. Attribution. Flight Mate Pty Ltd reserves the right to display attribution links such as 'Blog at FlightMateza,' theme author, and font attribution in your blog footer or toolbar.
    11. Partner Products. By activating a partner product (e.g. theme) from one of our partners, you agree to that partner's terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
    12. Domain Names. If you are registering a domain name, using or transferring a previously registered domain name, you acknowledge and agree that use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers ("ICANN"), including their Registration Rights and Responsibilities.
    13. Changes. Flight Mate Pty Ltd reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Flight Mate Pty Ltd may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
    14. Termination. Flight Mate Pty Ltd may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your FlightMateza account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by Flight Mate Pty Ltd if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Flight Mate notice to you thereof; provided that, Flight Mate Pty Ltd can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
    15. Disclaimer of Warranties. The Website is provided "as is". Flight Mate Pty Ltd and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Flight Mate Pty Ltd nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
    16. Limitation of Liability. In no event will Flight Mate Pty Ltd, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Flight Mate Pty Ltd under this agreement during the twelve (12) month period prior to the cause of action. Flight Mate Pty Ltd shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
    17. General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with the Flight Mate Pty Ltd Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
    18. Indemnification. You agree to indemnify and hold harmless Flight Mate Pty Ltd, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
    19. Miscellaneous. This Agreement constitutes the entire agreement between Flight Mate Pty Ltd and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Flight Mate Pty Ltd, or by the posting by Flight Mate Pty Ltd of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the Gauteng, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Johannesburg. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Sandton, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Flight Mate Pty Ltd may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
FlightMate TERMS & CONDITIONS1. Preamble
FlightMate, provides clients (YOU/YOUR) with travel and/or other services on behalf of principals and/or other agents engaged in, or associated with the travel industry, including inter alia, airlines, tour operators, hotels, shipping companies, car hire and other providers of air, land, sea or any other travel arrangements, products or services or other parties for whom FlightMate act as agents (‘Suppliers’).

FlightMate will provide the identity, terms and conditions of all our principals and other parties for whom we act directly as agent relevant to the service being provided for YOUR booking.

1. It is your responsibility to familiarise yourself with such terms and conditions (‘the Supplier Conditions’).

2. All products and services, estimates and quotes provided by FlightMate are subject to these Standard Conditions of Business (‘the FlightMate Conditions’) and the Supplier Conditions.

2. Liability
1. FlightMate represents Suppliers as agents only, and accordingly on receipt by FlightMate of any request for a booking as contained in a brochure or tailored quote. FlightMate shall transmit any such booking to the Supplier concerned and endeavor to secure timeously all reservations and arrangements.

2. All vouchers, receipts and tickets are issued subject to the Supplier Conditions and, by accepting the vouchers and tickets and/or utilizing the services of any person participating in any of FlightMate’s tours or packages, YOU will become contractually bound to the Supplier thereof and your sole right of recourse will be against such Supplier.

3. Neither FlightMate nor any holding, parent, subsidiary, affiliated or associated company or representative shall be liable for any loss, injury of, or damage to YOUR person and/or belongings or death whatsoever and you indemnify {ENTITY} and the Suppliers accordingly. FlightMate furthermore do not accept liability for any actions, errors or omissions on the part of any Supplier, which may be prejudicial to YOU or result in loss in any way or form whatsoever.

4. Suppliers may be acquitted from responsibility in that they act as agents themselves or have contracted out of liability, as may the ultimate principals such as hotels, car hire and coach operators, and it is therefore recommended that appropriate insurance be taken out for all travellers.

5. FlightMate and the Suppliers will under no circumstances be liable for any indirect and/or consequential loss or damages.

6. Any claim whatsoever must be lodged in writing with FlightMate within 30 (thirty) days after the end of the tour.

3. Bookings, Change of Arrangements, Routes and Prices
1. “The booking” or “the reservation” refer to part, or all of the travel arrangements for transportation, accommodation, sightseeing and other linked travel services made on behalf of a client with Suppliers, and excludes services of a peripheral nature as described or similar to those described in clause 6.

2. Wherever possible FlightMate will endeavour to confirm the status of any booking in writing, but we may not always be able to do so. In such cases, failure to provide written confirmation shall not be considered to negate the validity and conditions of the booking or to constitute an act of negligence on behalf of FlightMate.

3. In the event of there being an unscheduled extension to the booking caused by flight delay, bad weather, strike or any other cause that is beyond the control of FlightMate, it is understood that expenses relating to these unscheduled extensions (hotel accommodation, etc.) will be for YOUR account;

4. In the case of air tickets, full payment is required as per the applicable fare rule. If full payment is not received by the applicable date, the airline will automatically cancel the reservation.

5. In the event of that any Supplier is unable to provide the service confirmed to YOU, FlightMate’s policy is always to offer YOU alternative arrangements of similar classification, wherever possible in the same area;

6. Whilst every effort is made to keep to published itineraries, FlightMate reserve the right to makechanges as are deemed necessary, in some cases, conditions such as weather may necessitate an alteration to the tour itinerary and this does not constitute any ground for a refund;

7. No refunds will be considered for no-shows, or any unused services.

8. Unless full payment is due at the time of making the booking, all bookings must be accompanied by the requested deposit or guarantee of a deposit to FlightMate – part or all hereof may be non-refundable (This will be specified in the reservation form). The deposit constitutes part of the booking conditions and FlightMate reserve the right to cancel any booking without prejudice, in the event of a deposit or part thereof not being received;

9. The booking price quoted to YOU (‘the Booking Price’) based on fares, hotel prices, land costs and other relevant costs ruling at the date the FlightMate Booking Confirmation >From (‘the Booking Confirmation’) is submitted to YOU for acceptance. In the event of there being any increase in any of the aforegoing costs prior to the start date of any booking as specified in the Booking Confirmation (the ‘Start Date’), such variation shall be for YOUR account on request by FlightMate, as shall any increase in the Booking Price arising from the fluctuation in rates of exchange between the date the Booking Confirmation is submitted to YOU for acceptance and the Start Date.

10. The onus will be on YOU to check that there have been no changes in the Booking Price prior to making full payment.

11. Upon receipt of payment of the Booking Price in full (the date for payment of which will be specified in the Booking Confirmation), FlightMate guarantees the price of land arrangements. However,Airfares are subject to the price and conditions quoted by the airlines and cannot be guaranteed by FlightMate.

4. Payment and additional charges
1. Final payment (as specified in the Booking Confirmation) of the Booking Price for any booking must be made at least six weeks prior to the Start Date, unless specific arrangements have been made with FlightMate and such arrangement confirmed in writing by FlightMate or unless specified to the contrary in the Booking Confirmation.

2. Final payment is based upon the quoted and confirmed price specified in the Booking Confirmation, less any deposit paid, plus any additional charges that may have been incurred.

3. Late bookings: Full payment is due immediately on confirmation and is non-refundable on all late bookings. Some bookings will require full payment at the time of reservation, i.e. prior to confirmation.

4. Aside from passport, visa and other peripheral service fees, FlightMate reserves the right to claim the late booking charges, communications, consultation, administration and amendment fees where applicable and YOU undertake to pay such fees upon demand.

5. Interest at 2% above the current prime bank overdraft rate charged to FlightMate by its bank will automatically be applied to all overdue amounts.

6. Any invoice and/or statement received by YOU shall be payable in full and no deduction or alteration may be made by YOU should all or any part of the services booked by FlightMate be unused for any reason.

7. In the event that FlightMate and/or any Supplier has to incur legal costs for any reason whatsoever, YOU undertake to pay all legal fees (on an attorney and own client scale) upon demand.

5. Insurance
1. FlightMate strongly recommend that the necessary travel insurance cover for the duration of the journey be purchased and are able to advise on the various types of cover available. YOU should especially consider cover against illness and cancellation.

2. Please note that various credit card companies offer limited levels of travel insurance, which FlightMate does not consider sufficient cover for international travel. Kindly check with the respective credit card company in order to obtain the specific details of the cover.

3. It shall not be obligatory upon FlightMate to arrangeinsurance for YOU except upon detailed instructions given in writing by YOU and all insurance affected by FlightMate pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and FlightMateshall not be obliged to obtain separate cover for any risks so excluded. FlightMate shall not be under any obligation to effect a separate insurance for each customer, but may declare it on any open or general policy. Should the insurers dispute their liability for any reason, YOU will have recourse against the insurers only and FlightMate will not be under any responsibility or liability whatsoever in relation thereto, notwithstanding that the premium of the policy may not be at the same rate as that charged by FlightMate or paid to FlightMate by YOU;

4. FlightMate will not be responsible if YOU fail to take adequate insurance or no insurance cover at all;

5. Queries must be addressed to the principal insurer, as FlightMate shall not in any way be held responsible for any and/or all information advanced by its staff in this regard.

6. Once the insurance has been confirmed and paid for, YOU will be issued with a policy document of the insurer. It is a complex document, which YOU must read BEFORE YOU initiate your travel so that you can address any queries YOU may have to the insurer PRIOR to YOUR departure.

6. Peripheral Requirements
1. FlightMate will endeavor to assist YOU in obtaining or meeting the requirements for passports, visas, health documents, insurance, foreign exchange, Reserve and other bank approvals, use of credit cards, customs and immigration regulations as well as other peripheral requirements or services falling outside the actual travel arrangements made with Suppliers and referred to as “the booking” or “the reservation”.

2. However, due to the constant changing nature of such peripheral requirements and services. FlightMate cannot be held liable for ensuring that these requirements and services are provided correctly or timeously or at all, nor the accuracy of any information or any lack of information relating to such requirements and/or services, or if entry is denied for any reason, nor can FlightMate be held responsible for any change of requirements, delays or loss of passport caused by the consulates or embassies concerned.

3. Accordingly, the responsibility to obtain proper, current and valid passports, visas, vaccinations, inoculations and the like, where required, is YOURS alone.

4. It is strongly recommended that YOU liase with the consultants or embassies concerned and/or contact the relevant health authorities or clinics yourself. FlightMate can assist YOU with telephone numbers and addresses.

7. Cancellation/Amendment
1. FlightMate will undertake to endeavor to provide the services required by the customer, but in the event of cancellation of the booking for any reason whatsoever, partially or in full, by YOU or on behalf of YOU, FlightMate reserves the right to claim the service, administration, communication and cancellation charges which will inter alia depend on the debits FlightMate receive from its Suppliers;

2. YOUR attention is drawn to the cancellation conditions and fees specified in the Booking Confirmation (where applicable) and/or the Supplier Conditions.

3. Failure to cancel will result in the total booking cost being payable.

4. FlightMate reserves the right to discontinue and summarily cancel any agreement in respect of which payments have fallen in arrears, and in the event of this right being exercised, the full balance still owing shall immediately become due and payable on demand.

5. Any cancellation must be in writing.

6. All onward travel arrangements (local and international) must be reconfirmed 72 hours prior to departure. Failure to do so could result in the cancellation of the remainder of YOUR itinerary and in the total booking cost being payable.

7. FlightMate reserves the right to cancel any to at any time prior to departure, in which event all payments will be refunded as full and final settlement of all further liability of whatsoever nature, howsoever arising, which may arise as a result of such cancellation.

8. Interpretation, Indulgence, Law Applicable, Jurisdiction and Domicilium
1. Words implying the singular, shall include the plural and vice versa, words importing one gender shall include any other and reference to natural persons shall include legal entities and vice versa;

2. This agreement is governed by local laws and subject to local jurisdiction};

3. The parties hereby consent to the jurisdiction of the appropriate Magistrate’s Court in regard to any action and/or proceedings based on/or arising from these Standard Conditions of Business;

4. No indulgence which FlightMate, (“the grantor”), may grant to YOU (“the grantee”), shall constitute a waiver of any of the rights of the grantor, who shall not hereby be precluded from exercising any rights against the grantee which may have arisen in the past or which might arise in the future;

5. The parties hereby respectively choose domiciliumcitandietexecutandi for all notices and proceedings to be given and served in pursuance of this agreement at their respective addresses as given on FlightMate’s Booking Confirmation. Either party may change its domicilium by written notice delivered by hand or sent by prepaid registered post to the other party.

6. This document reflects the only and full agreement between YOU and FlightMate and any variation and/or extension thereof shall not be valid unless agreed to by both parties in writing and signed by both parties (and where necessary, provided such party is duly authorized);

7. In the event of a conflict and/or uncertainty in meaning and/or interpretation between this and any other document issued by FlightMate, this document will always take preference.

  • Privacy Policy:

    Flight Mate Pty Ltd ("Flight Mate Pty Ltd") operates FlightMateza and may operate other websites. It is Flight Mate policy to respect your privacy regarding any information we may collect while operating our websites.

    Website Visitors

    Like most website operators, Flight Mate Pty Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Flight Mate purpose in collecting non-personally identifying information is to better understand how Flight Mate visitors use its website. From time to time, Flight Mate Pty Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

    Flight Mate Pty Ltd also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on FlightMateza blogs/sites. Flight Mate Pty Ltd only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

    Gathering of Personally-Identifying Information

    Certain visitors to Flight Mate websites choose to interact with Flight Mate Pty Ltd in ways that require Flight Mate Pty Ltd to gather personally-identifying information. The amount and type of information that Flight Mate Pty Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up at FlightMateza to provide a username and email address. Those who engage in transactions with Flight Mate Pty Ltd are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Flight Mate Pty Ltd collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Flight Mate Pty Ltd. Flight Mate Pty Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

    Aggregated Statistics

    Flight Mate Pty Ltd may collect statistics about the behavior of visitors to its websites. Flight Mate Pty Ltd may display this information publicly or provide it to others. However, Flight Mate Pty Ltd does not disclose personally-identifying information other than as described below.

    Protection of Certain Personally-Identifying Information

    Flight Mate Pty Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Flight Mate behalf or to provide services available at Flight Mate websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Flight Mate websites, you consent to the transfer of such information to them. Flight Mate Pty Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Flight Mate Pty Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Flight Mate Pty Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of Flight Mate Pty Ltd, third parties or the public at large. If you are a registered user of an Flight Mate Pty Ltd website and have supplied your email address, Flight Mate Pty Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Flight Mate Pty Ltd and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Flight Mate Pty Ltd takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

    Cookies

    A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Flight Mate Pty Ltd uses cookies to help Flight Mate Pty Ltd identify and track visitors, their usage of Flight Mate Pty Ltd website, and their website access preferences. Flight Mate Pty Ltd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Flight Mate websites, with the drawback that certain features of Flight Mate websites may not function properly without the aid of cookies.

    Business Transfers

    If Flight Mate Pty Ltd, or substantially all of its assets, were acquired, or in the unlikely event that Flight Mate Pty Ltd goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Flight Mate Pty Ltd may continue to use your personal information as set forth in this policy.

    Ads

    Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Flight Mate Pty Ltd and does not cover the use of cookies by any advertisers.

    Privacy Policy Changes

    Although most changes are likely to be minor, Flight Mate Pty Ltd may change its Privacy Policy from time to time, and in Flight Mate sole discretion. Flight Mate Pty Ltd encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a FlightMateza account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

What is Personally Identifiable Information?

Personally identifiable information is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person. This includes information like your real name, email address, mailing address, phone number, credit card number, or other information that you submit to us voluntarily. We will not collect any Personally Identifiable Information from you unless you voluntarily submit such information to us. Therefore, if you do not want us to obtain any Personally Identifiable Information about you, do not voluntarily submit such information to us.

 

Use of Personally Identifiable Information

We at Flight Mate take your privacy seriously and will not share your Personally Identifiable information without your consent. By choosing to use one of the features below, your Personally Identifiable information will be used as follows: Unless you give us permission to do so, Flight Mate will not sell, share, license, trade or rent your Personally Identifiable Information other than as specified under this Privacy Policy. You do not have to provide us with any Personally Identifiable Information to visit or browse our website. However, if you choose to withhold requested information, you may not be able to visit or view all sections of our website. You may also choose to communicate with Flight Mate through email, website, telephone, in writing or through any other form of communication available. Any Personally Identifiable information collected will only be used in accordance with this Privacy Policy.

Automatic Collection of Non-Personally Identifiable Information

When you visit or browse our website, we may also collect information that by itself cannot be used to identify or contact you “Non-Personally Identifiable Information”. Non-Personally Identifiable Information may also include certain anonymous information about the type of browser you use, the server name and IP address through which you access the Internet , the date and time you access our website, the pages you access while on our website, and the Internet address of the website, if any, from which you linked directly to our website. Non-Personally Identifiable Information is used to help us to understand the characteristics of people who visit our website and to improve and market our website in general. In the event that we link any Non-Personally Identifiable Information with Personally Identifiable Information, we will treat such information as Personally Identifiable Information and only use such information in accordance with this Privacy Policy.

Information We Use

Flight Mate may use the Personally Identifiable Information collected through our website or through any other form of communication available for providing services and support to users, improving our website, including tailoring services and support to users. We use the Personally Identifiable Information collected to enable you to make travel reservations and other travel related purchases. When you make a reservation or purchase online or directly with Flight Mate, we will share information about you and your purchase with the applicable travel suppliers. We will only provide the necessary information to ensure that your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit card information to process your Flight, Accommodation, Car Hire, Travel Insurance or any other reservation related to your travel arrangement. We also use the Non-Personally Identifiable Information collected automatically by our servers internally primarily to help us administer and improve our website.

 

Disclosure of Information

We will not disclose any information we gather from you through our website or direct, except as set out in this Privacy Policy or as agreed to by you. Any information collected will be kept strictly confidential and will not be sold, shared, licensed, traded, rented, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not specifically consented to.

Affiliates

We may disclose Personally Identifiable Information about you to our Affiliates. For the purpose of this Privacy Policy, “Affiliates” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Flight Mate, whether by ownership or otherwise. Any information relating to you that we provide to our Affiliates will be treated by those Affiliates in accordance with this Privacy Policy.

We may also disclose your Personally Identifiable Information if we believe in good faith that we are required to do so in order to comply with any applicable statute, regulation, rule or law as requested by court of  law . We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that providing such information is necessary to identify, contact or bring legal action against a third party who may be violating our terms & conditions or to protect the safety and security of our users, website or general public.

Email Communications

We want to make the experience for you as easy as possible when visiting our website. One of the ways that we do this is with communication through email. We believe our email messages will provide you with useful information about travel-related special offers available through our website. You always have the option to choose not to receive any of our email communications via an unsubscribe link or you can email us on info@flightmateza.co.za for your name to be removed from the mailing list. This way you control the emails that you do and do not wish to receive from us. Flight Mate will only mail to those who have opted-in to be mailed to or those that have transacted with us using our website or directly.

Advertising within email communications

Where Flight Mate and data provider have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content or services. No personally identifiable information is placed into these cookies. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, in hashed, non-human readable form. Additionally, emails we send may contain a bit of code known as a “web beacon.” This code allows us to understand the time and date of when a user has opened an email and when he/she has utilized a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images “off” in their email client settings.

Cookies

Cookies are information stored on your computer. Cookies in some cases are used to track your movement for the sole purpose of remarketing based on your personal search preferences. We also use cookies throughout our site to (a) remember what cities and dates you previously searched for flights, Hotels, Car Hire and any other information, to be able to better offer you a personalized on-site experience, (b) automatically log you into your Flight Mate account (c) tailor certain advertisements to your browser that we think may be of interest to you (d) determine the popularity of certain content on our website. Although you do not have to accept cookies to use our website, you may not be able to use certain resources of our website if you choose not to accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar. We do not disclose any of your Personally Identifiable Information to our advertising partners through the use of cookies.

Third-Party Sites

Flight Mate will not sell any of your personal information, including your name, address, credit card number, shopping or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of Flight Mate. In certain situations, you may link to another site within Flight Mate frame that shows Flight Mate URL. In these cases Flight Mate makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the Flight Mate frame and URL, each site is responsible for its own privacy practices.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement page, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. Please refer back to this Privacy Policy on a regular basis. By using our website, or any of our online products or services, you agree to the terms of this Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy feel free to contact us on 010 312 5059 or send email to info@flightmateza.co.za

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