Editor’s note: This post has been updated with updated airline change and cancellation policies. It was originally published on May 16, 2019.
When the airlines change or cancel a flight because of weather, crew scheduling, maintenance or another reason, you, the passenger, are rarely offered compensation. But when you need to change or cancel your own reservations, you can be hit with huge fees.
All is not lost, though. We have some tricks on how to minimize or avoid these fees on paid flights altogether.
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The best ways to avoid airline change and cancellation fees
We’ll get into more detail regarding these strategies below, but here’s the list:
- Consider change and cancellation fees before you buy your ticket
- Remember the 24-hour rule
- Don’t pay a cancellation fee until you have to
- Consider booking one-way vs. round-trip
- Have a good reason
- Consider your credit card coverage
- Earn elite status
Consider change and cancellation fees before you buy your ticket
Airlines have gotten away with charging outrageous change and cancellation fees for decades. The best airline for avoiding these fees is Southwest, which has no change or cancellation fees. Southwest will charge you the current price of the new ticket if the price goes down and you can receive a credit toward a future flight. And if you cancel a nonrefundable ticket, you get the entire price back as a credit or your Rapid Rewards points back if it’s an award flight. Credits are valid only in the name of the original traveller and they expire one year from the date of booking.
The next-best airline for changes and cancellations is Frontier, which now has no change fees for flights more than 60 days from departure. The airline did, though, raise the fee from $49 to $79 to change flights 59 to 14 days before departure. Changes or cancellations made within 13 days of departure are subject to a $119 fee unless you purchased the Frontier WORKS bundle of services and benefits.
JetBlue has a tiered schedule of fees. It charges $75 for changes or cancellations on Blue and Blue Plus fares under $100. For fares between $100 and $149.99, the fee is $100 per person and for fares between $150 and $199.99, the fee is $150 per person. For fares over $200, the fee is $200. These change fees don’t include any difference in fare. But for Blue Flex fares, changes can be made for the difference in fare only. Finally, Mint fares have a $200 change fee, plus the difference in fare.
Finally, travellers whose plans are not set in stone should do everything possible to avoid purchasing tickets from American, Delta and United, which all impose an egregious $200 change fee on domestic tickets and even more on international flights.
(Photo by Darren Murph/The Points Guy)
Remember the 24-hour rule
Airlines are required by law to offer free 24-hour holds or refunds within 24 hours of booking as long as the flight is more than seven days in the future. This can really come in handy if the price drops or you are still nailing down some travel details.
Don’t pay a cancellation fee until you have to
If you book a flight and you need to cancel the trip later, you shouldn’t pay that cancellation fee any earlier than you need to. You never know when the airline might announce a schedule change, a delay or a flight cancellation that will entitle you to a refund or change without paying the fee. Sometimes weather or other events disrupt flight schedules in advance and airlines issue change fee waivers.
For example, in 2017 I needed to reschedule a family vacation to Kona in Hawaii. I was able to do it at no cost because of the fee waivers triggered by the Mount Kilauea eruption.
Unused tickets can usually be rebooked after the flight by paying the same change fee you would have paid in advance. A notable exception is Southwest, which now requires changes and cancellations to be made before departure or passengers lose the value of their tickets. Nevertheless, I’ve had luck asking Southwest for credit after the flight has departed, so it never hurts to ask.
(Photo by Chris Graythen/Getty Images)
Consider booking one-way vs. round-trip flights
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Most airlines charge the same total price regardless of whether you book two one-way tickets or a round-trip itinerary, but the implications for change fees can be dramatically different. For instance, if you book a $300 round-trip flight on American, Delta or United and then need to change the first flight, you’ll incur their $200 change fee since missing the first flight will cancel out the return. However, if you instead book two $150 one-way fares, you could simply discard the first flight and purchase a new one-way ticket with the same airline or another carrier, sacrificing only what you already paid for the first flight.
On the other hand, booking a round-trip flight could enable you to change dates on both ends of the trip for a single change fee. In general, it makes more sense to book flights as round-trip tickets when the total cost of the trip is significantly more than double the change fee.
Have a good reason
Travellers can often have change fees waived in the event of illness, a death in the family or other extraordinary circumstances like a natural disaster. Just be prepared to offer documentation as it’s been a long time since airlines simply took passengers at their word.
Consider your credit card coverage
For example, if you have a covered reason (such as jury duty or serious illness) for needing to cancel or change your trip, with the Chase Sapphire Reserve you’re eligible for up to $10,000 per trip.
If an emergency arises that allows you to invoke your credit card’s trip delay or cancellation coverage, then you’re probably worried about more than just airline change/cancellation fees (hotel reservations, plans made on the ground and much more), but it’s nice to know that these protections exist should you need them.
Just remember that you’ll need to pay for at least a portion of the covered trip with your card to receive this coverage.
Earn Elite Status
One of the greatest advantages of having airline elite status is the waiver of change fees and redeposit fees on award tickets. Most elite status programs also offer discounted or waived same-day flight changes on paid tickets. Travellers with elite status are also more likely to be granted a waiver from a sympathetic airline representative.
(Picture by Nick Morrish/British Airways)
Cancellation and Change Policies by Airline
Alaska Airlines has a change and cancellation fee that is now $125. There’s no change fee for paid flights entirely within Alaska, although there is still a cancellation fee. Same-day confirmed changes are just $50, or $25 for flights entirely in California or Alaska Airlines’ shuttle markets.
Allegiant Air imposes a $75 change fee per person, per segment, but no changes may be made within seven days of departure. Allegiant does sell an add-on called Trip Flex that waives these fees and allows changes to be made until one hour before departure.
American Airlines has a whopping $200 change fee on paid fares (other than full-fare refundable tickets) for domestic flights, and up to $750 for international flights. Same-day changes are $75-$150 in the economy and free for business and first-class passengers on paid fares.
Delta Air Lines also charges a $200 change fee for paid domestic flights (including to the U.S. Virgin Islands and Puerto Rico), and up to $500 for international flights. Same-day confirmed and standby changes are complimentary for Diamond, Platinum and Gold Medallion members and $75 for non-elite passengers. No changes are allowed to basic economy fares as well as international tickets.
Frontier Airlines has no change fees for flights more than 60 days from departure. There’s a $79 change fee from 59 to 14 days from departure, and a $119 fee within 13 days of departure. It also has no change fees if you purchase its option called The Works. All of these change fees are in addition to any fare differential.
Hawaiian Airlines charges a $200 change fee for flights to the U.S. mainland, and between $50 and $300 for international flights. There’s also a $30 change fee for flights within the Hawaiian islands.
JetBlue: The fees for JetBlue flight changes are $75 per person for fares under $100, a $100 fee for fares between $100-$149.99, a $150 fee for fares between $150-$199.99 and $200 for fares over $200. Change and cancellation fees are waived for TrueBlue Mosaic elite members.
Southwest Airlines is famous for not charging change or cancellation fees, though you’ll have to make up for any difference in fares. But you can also receive a credit if the fare goes down. The credit can only be used by the person whose name originally appeared on the ticket. However, when an award ticket is changed or cancelled, surplus points are re-deposited in the member’s account and can later be used by anyone. Standby travel between the same city pairs and on the original date of travel is permitted with no change in fare, although applicable taxes and fees associated with standby travel will apply on a per passenger basis. Keep in mind, though, that you may lose the privilege of boarding in the first portion of the “A” group if you choose to stand by on a different flight.
Spirit Airlines charges a $90 fee for cancellations or changes to paid bookings when the change is made online, and $100 for those made over the phone or at the airport. There’s no fee to change or cancel a flight ticketed within 24 hours as long as the reservation was made at least seven days prior to departure.
United Airlines charges change fees of $200 for domestic flights and as much as $400 or more for international itineraries. Basic Economy tickets are not eligible for flight changes. Same-day changes can be made for $75, but that fee is waived for MileagePlus Premier Gold, Premier Platinum and Premier 1K members.
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